Director Solution Success – Payments (m/f/d)


Serrala is a fast growing global B2B Fintech software company headquartered in Hamburg. We are optimizing the universe of payments for organizations that seek efficient cash visibility and secure financial processes. Worldwide, we are supporting over 2,500 companies with advanced technology and personalized consulting to optimize all processes that manage inbound and outbound payments: from order-to-cash, procure-to-pay and treasury to data and document management. Represented in Europe, North America and Asia, over 600 employees are dedicated to service companies of all industry sectors – from medium-sized companies to global players, covering 20 % of Fortune 500 and 50 % of DAX 30 companies.

We are growing – our goals are ambitious, and to achieve them, we need you in Hamburg!

Director Solution Success – Payments (m/f/d)

(R-ID: D18-052)

Your tasks

Sales & marketing

  • Works closely with VP Sales of the different regions to
    • Develop individual solution sales approaches/strategies
    • Develop marketing strategies / activities
    • Understand solution training and sales material needs to enable sales to be successful
  • Understand and determines solution pricing approach globally / per region
  • Supports sales in large deals / RfPs directly
  • Takes ownership for achieving sales budgets globally / per region


  • Understands our solutions and regional adaptation needs to fit the local customer requirements
  • Generates innovation requirements for the solution(s) and hands them over to product management (will not be involved in writing specs)


  • Keeps track of customer satisfaction post order
  • Keeps an eye on staffing situation in consulting and supports, directly aligns with functional leads


  • Conducts market & competition research (as input for sales and solution responsibilities)
  • Will be involved in yearly roadmap & solution vision sessions as subject matter expert

Provides top management reportings by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests

Your profile

  • “Go-to-guy” within the organization for one specific solution regarding customer facing activities (sales, marketing, consulting)
  • Will be held accountable for achieving our solution growth plans
  • Needs to be revenue target and customer oriented
  • Strong communicator internally and externally with a strong service and sales mindset

We offer

The world's best colleagues and a secure workplace in a fast-growing and globally leading financial software company (FinTech) with 30+ years of experience. A wide range of opportunities for your personal development, new experiences in dynamic landscape and trainings are waiting for you. We already initiated small steps into our employer brand: lunches & BBQs, soft drinks and healthy baskets are a start. And we also have an established culture in celebrating our success with joint team events.

Join Serrala! Apply with your CV or your LinkedIn/Xing profile to:

Serrala Group GmbH, Oldesloer Straße 63, 22457 Hamburg; Phone: +49 (0)40/51 48 08-111