Technical Support Engineer (m/f/d)


Serrala optimizes the universe of payments for organizations that seek efficient cash visibility and secure financial processes. Our new name is inspired by the Sierra de la Serrella, a powerful mountain range in Spain symbolizing solidity conveying confidence and security. Serrala supports over 2,500 companies worldwide with advanced technology and personalized consulting to optimize all processes that manage incoming and outgoing payments: from order-to-cash, procure-to-pay and treasury to data and document management. Represented on three continents with 16 regional offices in Europe, North America and Asia, over 550 employees are dedicated to service companies of all industry sectors – from medium-sized companies to global players.

To achieve this aim, Serrala is currently looking to fill the following position at its headquarters in Hamburg:

Technical Support Engineer (m/f/d)

(R-ID: D18-006)

Your tasks:

  • Technical support in Payment Management team
  • Analysis and classification of support requests according to urgency
  • In-depth research and independent development of new solutions
  • Follow up with support requests and quality measures
  • Coordination of requests between internal departments
  • Documentation of new solutions in our knowledge database

Your profile:

  • Degree in Information Technology or banker training, IT/technology affinity
  • Knowledge and experience in electronic payments or in technologies dealing with secure data transfer
  • Ideally, expertise in the areas of databases and network technology
  • First support experiences are an advantage
  • Friendly, strong communication skills, team- and service-oriented
  • Enjoy working across departments
  • Good analytic skills
  • High degree of personal responsibility and commitment
  • Very good command of German and good command of English, both spoken and written

We offer:

  • A secure job in a fast growing and global acting company for software development in the financial sector (FinTech) with >30 years of experiences: Family and investor owned
  • Fast decision making and getting things done
  • A wide range of opportunities for your personal development and further training
  • Monthly lunch & quarterly BBQ for free | Drinks/fruits for free every day
  • Contributions toward the company pension plan
  • Good work-life balance in a dynamic and innovative environment with challenging tasks 
  • Regular celebration of our success (e.g. team events, Christmas & summer parties)

If you want to be part of a team of motivated talents and experienced coworkers, we are looking forward to your application, incl. salary expectations and availability, at

Serrala Group GmbH
Oldesloer Straße 63
22457 Hamburg
Phone: +49 (0)40/51 48 08-111