SAP-embedded collections management software
Automate and rationalize your collection and dispute functions based on globally set policies and flexible standardized workflows
Automate your collections management with Serrala
Our SAP-embedded collections management software helps your finance team control bad debt, reduce DSO, and improve customer relationships by tackling challenges like delayed invoice collection due to error-prone manual processes; stalled collection cases caused by missing or siloed information; and damage to customer relationships through unclear or incorrect reminders.
FS² Collections provides a full overview of all outstanding invoices, agreements, and policies, provides for automatic reminders, and assigns all tasks based on priority from a central workflow. Eliminating errors, ensuring prompt action, and providing your teams with the tools they need to find effective solutions to all collection obstacles.
Automate collections in SAP with our solution to:
What do you get with our collections automation offering?
Automated scoring
Defines a customer collection score based on flexible KPI’s – indicating the risk of late payments or defaults. Collection strategies adapt automatically based on each customer's score.
Smart strategies
Prioritize your collection needs with automated strategies you define. Avoiding risk and ensuring improved customer satisfaction.
Business-defined workflows
Shape, apply, and amend collections and AR workflows within your AR teams, reducing IT dependency and improving results.
Proactive customer communication
Leverage pre-built communication templates maintained by business users – no IT needed! Automate outbound and inbound email integration to streamline follow-ups and customer interactions.
Accelerated processes in collections and dispute management
Merck did not only reduce processing time significantly, in addition transparency has been improved and central KPIs are now being met. By means of an end-to-end approach (credit, collections and disputes from a single source), it was possible to ensure the same quality level along almost the entire O2C process.
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Merck achieves fully integrated order to cash
Merck has largely automated its credit and receivables management by introducing a comprehensive order-to-cash solution that includes credit and risk management as well as collections and disputes management.
The Complexity of Global Collections
This whitepaper addresses the challenges of reconciling centralized collections for global portfolio visibility with local payment practices and offers solutions how to master these challenges.
FS² Collections & Disputes Management
Efficiently manage past-due accounts and reduce DSO with a streamlined collections solution featuring automation, real-time data, and integrated dashboards for optimized accuonts receivables management.