Customer Portal
Make payments simple, transparent, and rewarding for your customers





























Achieve total visibility and control of all incoming payments
Our customer self-service portal eliminates disconnected ecosystems of payment channels that lead to poor visibility, delays to revenue realization, and even disputes with customers confused as to how they pay you for what they’ve received.
It provides all parties total visibility and control over outstanding orders. Customers can easily find and pay invoices, receive regular reminders, and review payment terms. Your teams – from collections to credit and cash application – can track the progress of all incoming cash within a single interface with automated actions for progression. All without confusion, obstruction, or ambiguity.

Our supplier self-service portal allows you to:
Reduce manual workloads by 80%+
Take the strain out of paying for your customers and your teams with a simple, digitized platform for all inbound payments.
Eliminate error and disputes
Take ambiguity out of your customers’ payments with a simple interface and instant communication to resolve queries faster, minimize error, and avoid protracted, costly disagreements
Optimize
DSO
Customers pay quicker when paying is easier. That means DSO drops for you and cash gets applied faster to strategic business initiatives.
What do you get with our self-service customer portal?

One-stop payment interface
Customers can review all orders, contracts, and invoices and make outstanding payments in the same place – radically simplifying workflows both for their teams and yours.

Real time communication
Both your teams and your customers’ can raise queries directly on the platform in association with each order – allowing for quicker issue resolution and reducing the chance of disputes.

Seamless ERP integration
Our platform integrates data directly from your ERP, creating a unified data flow across your AR ecosystem to allow for total visibility of all current and historical payments, credit agreements, and collection processes.
Seamless ERP integration
Integrate data flows from any ERP to create
seamless visibility and streamline your operations










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Frequently asked questions
How does Serrala’s customer portal enhance efficiency for accounts payable processes?
Customers typically make use of a multitude of different payment methods, from credit and bank cards to direct transfers. Many B2B payments are still made with physical checks or even cash. But disparate payment methods and channels often breed inefficiency and uncertainty – especially if you’re working with multiple different banks and accounts. Transactions can fail, slip between the cracks, or suffer delays if your customer can’t pay you the way they want to – or if you make the job of paying you unnecessarily difficult.
Our cloud-based supplier portal allows your customers to access all their invoices and payment requests online, and provides a simple and straightforward payment interface. This significantly reduces the time it takes for everyone in your AR process to action the tasks they need to, and to keep track of any outstanding items. In the event of exceptions or disputes, the portal provides a central location for all communications, so both your collections teams and your customers have access to all necessary information on the invoice in question.
What’s in it for our customers to use your self-service payment portal?
Customers can instantly see all their historic and outstanding orders and associated invoices, along with the associated contracts, payment terms, and credit agreements. This gives them greater insight into when different payments will come due, helps them optimize their own cash flow, and helps reduce the likelihood of a missed, late, or erroneous payment. The messaging function also simplifies the communication process for queries and disputes, allowing your collections teams to see the full history of actions and communications associated with a given invoice in an instant to expedite and even automate next steps.