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Success Story: Tim Hortons

Success Story

$3 Billion;

> 6,000

Products & Services:
Quick service restaurant

Oakville, Canada

Business Need

Tim Hortons, a food and beverage company with iconic brand status in Canada wanted to streamline and automate the company’s Accounts Payable process. When the company was rolling out a new Procure-to-Pay process using SAP, the company took the opportunity to ‘optimize’ the AP function as well.

The solution needed to integrate seamlessly with the Procurement, Finance and Treasury processes and constituents, and address the following goals:

  • Control: with optimized business processes that are centralized and automated
  • Cycle Time and Efficiency: with more transactions processed correctly, the first time, in a timely manner
  • Visibility: with real-time invoice tracking and metrics to measure processing efficiency
  • Risk Mitigation: with standardized processes and greater control over all invoice types


The company implemented the Serrala FS2 Accounts Payable solution and has been running on it successfully for more than five years. The solution includes the following components:

  • FS2 Accounts Payable (PTS-AP) with intelligence capture
  • Taulia Vendor Portal for Dynamic Discounting
  • e-Invoicing (Transcepta) for select group of vendors


The high-impact solution has positively supported the overall Procure-to-Pay implementation and was the runner-up in the Huntington Innovation Award from the Institute of Financial Operations in 2012. Key benefits include:

  • Improved invoice approval cycle time with web-based approvals
  • Increased invoice volume by more than 25% without adding additional headcount
  • Reduced time to resolve vendor queries from over 1 hour to minutes
  • Increased electronic invoice capture to 40%, most of which post automatically without any manual effort
  • Automated workflows that efficiently routes and tracks the invoice processing and exception handling
  • Instant tracking of invoice status and access to supporting documents

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