Request to Pay
Pay-by-link solutions for billers
Online Payment from Any Channel on Any Device
Serrala Alevate Request-to-Pay can help billers collect any payment not happening through Direct Debit. It does so by reaching people with messages that enable payment instead of just asking for it. Letting people authorize an online payment makes them more likely to do it quickly, eliminates mistakes and brings real-time visibility: Pay-by-link made easy.
Online payment requests payable straight from the message with pay-by-link
Whether for billing, dunning, collections or other use cases, making people type on a bank transfer or log into a portal leads to negative results: low and slow conversion, high DSO, matching problems, no visibility, lots of costly follow-up and unpleasant customer experiences.
Alevate Request-to-Pay enables the bulk sending of digital payment requests that are payable online straight from the message, so customers can easily pay-by-link. Messaging channels include email, SMS, social messaging and even paper, but also your own customer portal or mobile app. We ensure a smooth branded experience everywhere, and payment options like credit card, PayPal, Apple Pay, iDEAL, Bancontact, Sofort/Klarna, Barzahlen, EPS and now also Open Banking Payment Initiation for direct bank-to-bank transfers in the EU, and faster payments in the UK.
Real-time status update brings clarity to sender and receiver
Track the status of every message and payment in real-time to enable immediate clarity and even service. Fulfil a last-minute order or offer a last chance reminder to let customers avoid suspension of service. Experience clarity in your customer and service departments while enabling faster and smarter follow-up of unpaid bills.
Serrala Alevate Request-to-Pay enables a cross-channel strategy, synchronizing the status of payment requests between messaging channels and copies pushed into your client portal and mobile app. Consistency, choice, clarity and convenience. The solution can even help enable online payment from paper, while offering customers the choice to switch to digital billing or Direct Debit.
From integration to reconciliation: end-to-end solutions
What ends up as a simple message with a pay-by-link on a consumer’s device, starts as a batch process from an ERP system. They can also come from a CRM application, Credit Management software or other systems. Serrala can quickly make it work however the data gets to us, taking care of all the IT details of the end-to-end process so you don’t have to.
Serrala Alevate Request-to-Pay empowers you to speed up innovation and lower cost with an instant omnichannel payment strategy: Request a demo now!
Why you should choose our pay-by-link solutions
Still have questions?
Serrala optimizes the Universe of Payments
for organizations that seek efficient cash visibility and secure financial processes.
Securely and reliably send and deliver the branded payment requests via any channel. Including orchestration based on address availability, successful delivery and preferences.
Real-time Status Tracking
Track the status of each message and payment (received, opened, clicked, paid) for real-time insights.
Dozens of integrations with online payment methods / providers including 1:1 payouts of credit card payments.
Accurate payments with the right amount and reference, for improved reconciliation and payment matching.
Comprehensive Cross-Channel Payments Via Mobile App
Choice, convenience, clarity, security, quality, and excellent service: All of these are qualities that ONVZ holds dear. This also applies for that crucial part of every customer relationship – the payment process. ONVZ deliberately choose the tooling and expertise of the market leader in payment requests to manage the process. So that this healthcare insurer can focus on what it does best: Care.
Many Payment Service Providers can generate a payment link by now. That does not a solution make, if you are a biller and need to consistently reach (hundreds of) thousands of people with bills and reminders from your IT systems, across channels, with a branded experience, an evolving set of payment options, smooth reconciliation and many small but crucial details in between. We have been doing this for a living for over a decade, every year enabling billions of euros in payments by reaching millions of people in over 20 countries on behalf of hundreds of billers. Our versatile tooling lets you easily add and expand use cases over time, while for example taking care of email renderability, deliverability, bounce handling and more.