SAP-embedded collections management software

Automate and rationalize your collection and dispute functions based on globally set policies and flexible standardized workflows 

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Automate your collections management with Serrala

Our SAP-embedded collections management software helps your finance team control bad debt, reduce DSO, and improve customer relationships by tackling challenges like delayed invoice collection due to error-prone manual processes. Stalled collection cases caused by missing or siloed information. And damage to customer relationships through unclear or incorrect reminders. 
FS² Collections provides a full overview of all outstanding invoices, agreements, and policies, provides for automatic reminders, and assigns all tasks based on priority from a central workflow. Eliminating errors, ensuring prompt action, and providing your teams with the tools they need to find effective solutions to all collection obstacles. 

Automate collections in SAP with our solution to:

Automate workflows and task assignment 

Generates collections tasks from reminders to term imposition based on priority and customers’ real time performance – including detailed reporting and records.

Achieve total visibility

Captures all data in a single platform that allows for swift and accurate insights, reduces errors and missed tasks, and allows for dynamic resolution.

Reduce DSO

Automation and clear resolution policies ensure invoices are paid, trapped cash gets released faster, and overall AR handling improves to boost customer and portfolio KPIs fast and efficiently. 

What do you get with our collections automation offering?

Automated scoring

Defines a customer collection score based on flexible KPI’s – indicating the risk of late payments or defaults. Collection strategies adapt automatically based on each customer's score.

Smart strategies

Prioritize your collection needs with automated strategies you define. Avoiding risk and ensuring improved customer satisfaction.

Business-defined workflows

Shape, apply, and amend collections and AR workflows within your AR teams, reducing IT dependency and improving results.  

Seamless Multi-ERP Integration

Integrate data flows from multiple ERPs to create
seamless visibility and streamline your operations

Accelerated processes in collections and dispute management

Merck did not only reduce processing time significantly, in addition transparency has been improved and central KPIs are now being met. By means of an end-to-end approach (credit, collections and disputes from a single source), it was possible to ensure the same quality level along almost the entire O2C process.

Ready to learn more?

Explore our knowledge center

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What is collections management and why is it important for financial departments?

Collections management refers to the process of efficiently and effectively managing the collection of outstanding payments from customers or clients. It involves activities such as invoice tracking, payment reminders, and escalation procedures for overdue accounts. Collections management is crucial for financial departments as it helps improve cash flow, reduces bad debt, and ensures timely receipt of payments. By implementing an effective collections management system, organizations can optimize their revenue collection processes and maintain healthier financial stability.

How can disputes management software streamline the resolution of payment disputes?

Disputes management software plays a key role in streamlining the resolution of disputes by providing a centralized platform to manage and track dispute cases. It enables efficient collaboration among various stakeholders, such as sales teams, customer service representatives, and finance departments. By leveraging disputes management software, organizations can enhance customer satisfaction, reduce dispute resolution times, and improve overall efficiency in handling disputes. Additionally, via reporting, identifying key improvement possibilities in the different process steps, that can lead to reducing the number of disputes.

What are the benefits of implementing an integrated collections and disputes management solution?

Implementing an integrated collections and disputes management solution offers several benefits for financial departments:
– Proactively manage overdue receivables by optimizing collections processes
– Reduce collection costs and bad-debt write-offs
– Automate escalation of open items
– Speed up collection processes and dispute escalations with intelligent automation
– Communicate using powerful conversation sharing functions
– Use a strong Microsoft Word integration for creating various correspondences
– Collaborate quickly and effectively with colleagues and other departments on customer accounts
– Configure alert profiles to effectively monitor your collection measures
– Initiate legal dunning procedures and support the litigation processes with a complete audit trail of interactions with the customer
– Integrate external service providers such as professional collectors, law firms or factoring companies into existing collections processes

Cash Application

Credit & Risk Management

Collections Management

Bill Presentment and Payment

Customer Portal

Invoice Processing Automation

Invoice Capture

Supplier Portal

E-invoicing

Payments Optimization

Payments as a Service

pain.001 Creation Automation

Cash Management

Treasury

Payments

Analytics