Cookie Policy
The protection of your personal data is important to us at Serrala Group GmbH (further “Serrala”, “we” or “us”) and we strictly adhere to the applicable privacy laws.
Our Privacy Notice explains our principles regarding the collection, processing, and storage of your information. This Cookie Policy specifically explains how we use cookies, as well as the options you have to control them.
The present Cookie Policy is applicable to Alevate AP (further referred to as “Alevate AP or the Solution”).
Cookie Policy for Alevate AP
1. What are cookies?
Cookies are pieces of data that are stored on your computer or other device when websites are loaded in a browser. They are widely used to ‘remember’ you and your preferences, either for a single visit (through a ‘session cookie’) or for multiple repeat visits (using a ‘persistent cookie’). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as ‘first party cookies’), or by external providers, such as those who serve content or provide advertising or analytics services on the website (‘third party cookies’).
2. How we use cookies?
Cookies can be used for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow the display of advertising from selected third party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the ‘like’ or ‘follow’ button on a post, for example). The following types of cookies are used on this solution:
• Necessary cookies are essential for the core functionality of our solution, such as allow registered users to authenticate themselves and remain logged in while performing account related functions. These cookies are required for the website to function and cannot be disabled.
• Functionality cookies store preferences, such as account name, language, and location, to provide more personalized experience.
• Performance cookies collect data on how users interact with our solution, such as the most visited pages and other analytical insights. This data is only used to improve website functionality.
• Tracking cookies monitor metrics such as the number of unique visitors and page views to enhance user experience.
3. Cookies used by Serrala Solution
| Cookie Name | Domain | Type | Expiration | Purpose |
| connect.sid | alevate-saas.serrala.cloud | Necessary | Session | Corporate Login |
| refreshToken | alevate-saas.serrala.cloud | Necessary | 8 hours | Refreshes Expired Access Token |
4. Legal Basis and Consent Management
The legal basis of processing is a legitimate interest that consists in ensuring appropriate functionality of the solution. In case we introduce any cookies, which are not strictly necessary (e.g. for marketing purposes), we will collect your consent in accordance with applicable laws before setting such.
5. Managing and Disabling Cookies
Aside from necessary cookies, visitors may mange, restrict or refuse the placement of cookies. Most browsers allow users to control cookie behaviour, including how long they are stored, either through built-in settings or third-party plugins. You can also modify your cookie preferences through our [Cookie Settings] page at any time.
For more details on managing deleting cookies, please refer to your browser’s help section. Please note that disabling certain cookies may affect website functionality. As provided above Serrala only applies necessary cookies for Alevate AP, therefore those cannot be amended or removed.