Collections & Disputes

Ensuring Efficient Collections and Dispute Resolution while Building Customer Loyalty

Retaining overdue payments from customers without damaging the business relations and saving them for future sales opportunities can be a balancing act. The best way to successfully ensure the collection of outstanding accounts while maintaining customer satisfaction is to have a clear and standardized collection strategy based on best practices that have proven to work throughout organizations and markets, while at the same time taking into account the differences regarding collections in varies regions and industries. Regardless of the strategy you chose, be it in-house collections, shared services, working with external service providers or factoring, the ultimate objective is always the same: reduce your outstanding balances (DSO), minimize the risk of non-payment, and optimize your working capital.

Our Collections & Dispute Management solution supports you in successfully executing your collection policies by offering best-practice processes and digitizing all your collections-related business operations with embedded robotic process automation. We are the only vendor who covers the entire accounts receivables process, including collections and dunning, dispute and deductions, legal collections, outsourcing, and factoring, enabling you to apply the collection strategy best fit for your business.  


Reduce DSO and Bad Debt and Increase the Efficiency of your Collection Efforts


Pre-defined Processes for Optimal Collections Management

  • Reminder (dunning) letters
  • Telephone collections
  • Promises to pay processing
  • Deferred payment agreements
  • Bankruptcy processing
  • Internal review of past-due accounts with sales
  • Allowance of doubtful accounts
  • Write-offs
  • Legal dunning procedures
  • Outsourcing accounts to collection agencies
  • Selling accounts to factoring institutes





Best Practice Dispute Management

  • Dispute resolution
  • Deduction recovery
  • Short payments handling
  • Customer complaints management

Automated Determination of Key Figures

  • Collections Management Cockpit incl. quick and clear overview, all relevant data at a glance and transparency through integrated graphs
  • Comprehensive reporting framework
  • Dashboard – visualization of KPI's
  • Embedded Robotics for Process Automation

Accounts Receivable Processing on a New Level


Our Collections & Dispute Management solution gives your entire team indispensable information and powerful software-functionalities, so they will be able to quickly zero in on what’s important for the business while allowing all relevant users to have access to the same information. Employees from different teams and departments can efficiently work together to accelerate collections and thereby improving cash flow and reducing DSO. You can effectively monitor your collection measures with customizable alerts and organize, screen and report on your customer base with flexible selection parameters that let you segment companies by the settings you value.


FS² Collections

Find out about our SAP-integrated solution for collections & disputes.


Cloud & Hybrid Cloud

Combining the Best of Both Worlds – ERP and Cloud.


Managed Services

Making your payment processes more agile.

Elaborate, comprehensive solutions developed with a high level of business expertise.
Bernd Müller

Head of Accounts Receivable, DEKRA SE



Whitepaper: Global Shared Services

Mastering the Digital Transformation in Accounts Receivable and Accounts Payable with Robotic Process Automation (RPA).


Order to Cash Brochure

With our unique O2C solutions we can significantly accelerate your cash application and collections through automation, reduce DSO, handle any kind of payment format, optimize credit management and achieve global visibility of your incoming payments faster.


Future of Finance Infographic

Serrala's Survey of Global Finance Leaders

Do global finance leaders have the right processes, tools and talent in place to meet the needs of their organization today and in the future?