Credit Management

Effectively Determining and Preventing Customer Credit Risk

A professional credit management that actively and correctly determines customer credit risk while swiftly and flexibly responding to sales business needs is of paramount importance for any business that offers their goods and services on credit terms. Standardized best-practice processes put you in a position to identify credit risks and payments delays or defaults across your customer base ahead of time, enable you to prevent these risks and to secure and optimize your business’s liquidity.

Our credit management solution automates all your customer credit-related business operations, spanning from customer risk analysis, credit limit calculation and credit rating agency reports retrieval over processing of blocked credit holds to meeting credit insurance policy obligations and conducting compliance checks. Get a full 360 degree view of your customer with our credit management solution.


Serrala Delivers Clarity in Credit – Reduce Customer Onboarding Process Time by up to 90%


Best-Practice Credit Management

  • Automated determination of credit limit, credit score and risk category
  • Digital approval procedure
  • Proactive, automated alerts that provide daily monitoring of customer status changes
  • Process-based templates, e.g. credit limit approval
  • Integrated correspondence function
  • Integrated worklist prioritizes processing

Automated Determination of Key Figures

  • Credit Management Cockpit incl. quick and clear overview, all relevant data at a glance and transparency through integrated graphs
  • Integrated score card
  • Comprehensive reporting framework
  • Dashboard – visualization of KPI's
  • Embedded Robotics for Process Automation

Direct Connection to External Data Sources

  • Online-connection to credit reports from multiple credit rating agencies
  • Directly linking credit insurance agencies to meet obligations
  • Interface to compliance databases to screen customers with regard to anomalies and potential risks

More than 150 customers all over the word successfully run our credit management and business information solutions.


Our Credit Management solution gives your entire team indispensable KPIs and powerful software-functionalities, so they will be able to quickly zero in on what’s important for the business. Effectively monitor customer financial health and protect your business with customizable alerts. Organize, monitor and report on your customer base with flexible selection parameters that let you segment companies by the settings you value.


FS² Credit

Find out about our SAP-integrated credit management solution.


Cloud & Hybrid Cloud

Combining the Best of Both Worlds – ERP and Cloud.


Managed Services

Making your payment processes more agile.

It is clear, that the solutions by Serrala have been designed with tremendous experience, done by experts for experts without losing touch with every day practical problems. The cockpit solution and virtual file offer fast, transparent and customer-oriented credit and business information management capabilities.
Matthias Vetter

Chief Compliance Officer Head of Accounting, Metabo GmbH

Further Reading


Success Story: Merck

Learn how Merck, a globally leading company in the fields of healthcare, life science and performance materials, has successfully automated their credit management processes by implementing an SAP-embedded solution delivered by Serrala.


Whitepaper: Ensuring Business Integrity in Your O2C Processes

in an increasingly globalized business environment, companies are not only faced with payment behaviors and credit risks that differ tremendously between countries and regions, they also need to be alert to compliance risks, antifraud and anticorruption.


Order to Cash Brochure

With our unique O2C solutions we can significantly accelerate your cash application and collections through automation, reduce DSO, handle any kind of payment format, optimize credit management and achieve global visibility of your incoming payments faster.