Order to Cash Process Technology Survey

The State of O2C in 2020

Digital transformation and process automation are changing the world of finance and payments. We wanted to learn more about how these changes might affect the state of order to cash (O2C) at the beginning of the new decade. Our first O2C Process Technology survey, conducted together with CRF and questioning CRF members exclusively, covers a broad range of topics, including

  • Business challenges: your daily pain points in O2C
  • Process integration: levels of integration and harmonization
  • Compliance: focusing on risk and business integrity
  • Technology: the role of automation in your O2C process

For example: Collections and dispute management are regarded the greatest challenges in O2C today. Do you want to see the other results?

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