Serrala Success Plans and Services
An engagement model to match your support needs
Project based support and consulting with pre-defined scopes, long lead times, and a reactive posture are no longer enough.
Today’s businesses demand more from technology. Our success plans and Services reflect this with support that meets your needs as they arise. Including a dedicated success manager who proactively anticipates your needs, specialized training, dedicated consultant time, and enhanced SLAs for more hands-on help with direct access to Serrala experts when you need them most.
Accelerate your ROI, onboarding, system understanding, company roadmaps, update and config processes, and issue resolution workflows with Assist and Ascend.
Our two packages are designed to work in parallel with each other to maximize the value of your Serrala investment.
Assist provides the hands-on support
to make these plans a reality with dedicated consultant time, rapid issue resolution, and support for upgrades, configuration,
and major changes to your use cases.
Ascend creates a continuous proactive dialogue
between you and your solutions, provides training and Enhanced technical support response time, and helps you and your teams
create strategic growth plans.
Assist
Dedicated hands-on support for change and continuous improvement
Assist plans provide access to consulting resource as you need it for change, configuration, upgrades, and emerging technical and use-case issues.
If you’re looking to resolve sensitive issues quickly, lack in-house resources for milestone events like upgrades and changes to features, or need hands-on support for custom configuration and in-depth technical and user considerations, Assist is for you. Our plans provide dedicated direct access to our solution experts to help guide you through any challenge you have – and take the burden of solving them off your teams.
Ascend
Proactive guidance and ongoing learning pathways
We provide a sparring partner for your people to help you identify the right learning pathways for your people.
Ascend is ideal if you’re new to Serrala and need to establish a post-implementation strategy for best practices and ongoing learning, or if you have continuous training needs due to evolving staff roles and new solution demands. We can assist you in identifying the right learning pathways for your team—whether basic or advanced—tailoring training opportunities to fit their needs, and maximizing your investment through regular proactive planning sessions and periodic health checks, ensuring you fully understand your system’s usage and requirements.
Success Plans blend ongoing meeting series with on-demand activities.
