Manpower Group streamlines invoicing and cuts workloads by 5.5 hours a day

• Industry: Staffing Services
• Headquarters: Reno, NV
• Founded: 1979

"I love the time savings the most. The automated process itself and that everything is all in one place. Before Alevate AR, it would take 2 people an entire day to do their invoicing and now it takes 2 people an hour and half to do the same work,”

- Josh A., Project Manager

The company

Since 1979, the Northern Nevada Manpower franchise has been owned and operated by the same family for 3 generations. They offer Temporary to Full Time Employment, Human Resource Solutions, Direct Hire, Short Term, and Payroll Services for clerical, unskilled and skilled industrial, mining, technical, professional, production, trades, logistics/distribution, and contact center placements.

They started with a single office as a temporary staffing service, handwriting checks and invoices on paper stock – one of the first businesses of its kind in the area. Now, for more than 40 years in Northern Nevada, Manpower has been dedicated to enriching people’s lives with meaningful employment and development opportunities. They provide companies with innovative workforce solutions that help them increase agility, improve productivity and boost the bottom line.

The challenge

Manpower faced significant challenges in their invoicing process. They were using Docuware, a program not designed for invoicing, which resulted in inefficiencies and required a lot of manual effort. Managing invoices, timesheets, and purchase orders involved sending over 1400 emails per month. This not only consumed a considerable amount of time, but also led to errors and delays in their invoicing cycle.

The solution

Upon realizing the need for a more efficient invoicing solution, Manpower explored various options. Our Alevate AR platform caught their attention. They were initially unaware of the tool but, after seeing it in action, they recognized the advantages it could offer. Alevate AR also seamlessly integrates with their TempWorks system, automating the invoicing process and allowing them to send invoices along with additional documents like timesheets and POs.

The results

1. Time saved

Previously, it took two people an entire day to manage invoicing. With Alevate AR, the same task now takes only an hour and a half, a remarkable improvement that translates to a substantial time-saving each week.

2. Communication

Since adopting our solution, Manpower has experienced enhanced customer communication, enabling them to fix issues such as wrong payment terms, thus improving invoicing accuracy and customer relations.

3. Cost Effectiveness

Alevate AR frees up 5.5 hours daily for customer interaction, boosting Manpower’s bottom line through continued improvement in relationships and reduced operational costs.

4. Flexibility and customization

Our adaptable and swift approach – including rapidly implementing requested features such as emailing invoice copies – creates an additional layer of value for Manpower that drives ongoing efficiency and improvement.

5. Payment acceptance

Alevate AR allows customers to easily view and securely pay their invoices directly through a single online portal, which means extra convenience for them, while improving their cash flow.

By adopting Alevate AR, Manpower has been able to streamline their invoicing process, improve communication with customers, and achieve substantial time savings. This transition has not only made their invoicing more efficient but has also allowed them to focus more on building relationships with their customers, ultimately benefiting their business in multiple ways.