Bristow Group | Transforming Accounts Payable with Serrala

Bristow Group, a leading provider of vertical flight solutions, was drowning in manual accounts payable work. Invoices arrived scattered across multiple email inboxes, requiring manual downloads and uploads before processing could even begin. Worse, the scanning and validation system lived in a completely different module than the workflow itself, making it nearly impossible to track where any given invoice stood in the process.

With Serrala, Bristow Group brought everything into one location — full visibility into every invoice, start to finish. The results speak for themselves: a 32% reduction in posting time, from invoice receipt to posting. Even as invoice volume grew significantly, Bristow reduced headcount by three people instead of scaling up to match demand. Operations teams also benefit, no longer fielding a constant stream of invoice-related interruptions.

Most importantly, Bristow’s shared services team has shifted from constant fire drills to strategic process improvement — for the first time focusing on getting better, not just keeping up.

See how Bristow Group transformed their AP process.