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The State of O2C in 2020

Results from the Serrala Survey with CRF on Process Automation and Technology

Digital transformation and process automation are changing the world of finance and payments. We wanted to learn more about how these changes might affect the state of order to cash (O2C) at the beginning of the new decade. Our first O2C Process Technology survey, conducted together with CRF and questioning CRF members exclusively. 

In our webinar “The State of O2C in 2020” we present the results for the first time and discuss their implications for the future of finance. Gain insights and takeaways that will move your business forward.

Key Insights:

  • Business challenges: your daily pain points in O2C
  • Process integration: levels of integration and harmonization
  • Compliance: focusing on risk and business integrity
  • Technology: the role of automation in your O2C process