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Automating Invoice Dispute Resolution & Deductions


Invoice disputes and unauthorized deductions taken by customers are inevitable. The way a business manages its disputes and deductions is critical to its working capital management and customer relationships. Unfortunately, most businesses rely on inefficient and ineffective dispute and deductions management processes.

Poor dispute resolution and deductions recovery comes at a time when most businesses already are struggling to process their payments and remittances. Less than half of all receivables are processed straight-through, without human operator intervention, according to Aite Group research.

This white paper shows you how, by managing invoice disputes and unauthorized deductions quickly, accurately and professionally, using best practices and workflow-driven automation, businesses can improve their cash flow and strengthen their customer relationships.