Terms and Conditions
Customers
General Terms and Conditions (GTC) for CPWeb and CMPro;
Version 3; 1 April 2024. (German)
General Terms and Conditions (GTC) for Alevate Products;
Version 3; 1 April 2024. (German)
General Terms and Conditions (GTC) for Alevate Products;
Version 3; 1 April 2024. (English)
General Terms and Conditions (GTC) for Solutions and Services;
Version 3; 15 September 2024.(English)
General Terms and Conditions (GTC) for Solutions and Services;
Version 3; 15 September 2024.(German)
General Terms and Conditions (GTC) for Solutions and Services;
Version 1; 8 April 2024.(French)
General Terms and Conditions (GTC) for Solutions and Services;
Version 1; 8 April 2024.(Dutch)
Serrala Third Party Terms;
Version 1; 24 October 2023. (English)
Policies & Guidelines
Terms and Conditions of Serrala for the Serrala Reference Customer Program
Version 1; April 2024.(English)
SELF-DECLARATION ON RUSSIA SANCTIONS / EIGENERKLÄRUNG ZU RUSSLAND SANKTIONEN (ENGL/GER) of the EU COMMISSION to sanction Russia for its war of aggression against the Ukraine, Regulation (EU) 833/2014;
Version 2; August 2024.(English, German)
Auditing Terms for Serrala Partners and Customers
Version 1; June 2024.(English)
Self-declaration of the Serrala Group GmbH on the Supply Chain Duty of Care Act (LkSG)
Version 1; November 2023. (English/German)
Self-declaration of the Serrala Payment Solutions GmbH on the Supply Chain Duty of Care Act (LkSG)
Version 1; November 2023. (English/German)
For previous versions click here
Suppliers
General Procurement Terms (GTC);
Version 3; April 2024. (English)
Provisions for Licensing of Software
Version 2; November 2023. (English)
Provisions for Cloud Services
Version 3; April 2024. (English)
Provisions for HR related Services
Version 2; November 2023. (English)
Provisions for Professional and other Services
Version 2; November 2023. (English)