Pay by Link Solutions for Billers
Alevate Bill Pay
Online Payment from Any Channel on Any Device
Serrala Alevate Bill Pay can help billers collect any payment not happening through Direct Debit. It does so by reaching people with messages that enable payment instead of just asking for it. Letting people authorize an online payment makes them more likely to do it quickly, eliminates mistakes and brings real-time visibility: Pay by link made easy.
Online payment requests payable straight from the message with pay by link
Whether for billing, dunning, collections or other use cases, making people type on a bank transfer or log into a portal leads to negative results: low and slow conversion, high DSO, matching problems, no visibility, lots of costly follow-up and unpleasant customer experiences.
Alevate Bill Pay enables the bulk sending of digital payment requests that are payable online straight from the message, so customers can easily pay by link. Messaging channels include email, SMS, social messaging and even paper, but also your own customer portal or mobile app. We ensure a smooth branded experience everywhere, and payment options like credit card, PayPal, Apple Pay, iDEAL, Bancontact, Sofort/Klarna, Barzahlen, EPS and now also Open Banking Payment Initiation for direct bank-to-bank transfers in the EU, and faster payments in the UK.
Real-time status update brings clarity to sender and receiver
Track the status of every message and payment in real-time to enable immediate clarity and even service. Fulfil a last-minute order or offer a last chance reminder to let customers avoid suspension of service. Experience clarity in your customer and service departments while enabling faster and smarter follow-up of unpaid bills.
Serrala Alevate Bill Pay enables a cross-channel strategy, synchronizing the status of payment requests between messaging channels and copies pushed into your client portal and mobile app. Consistency, choice, clarity and convenience. The solution can even help enable online payment from paper, while offering customers the choice to switch to digital billing or Direct Debit.
From integration to reconciliation: end-to-end solutions
What ends up as a simple message with a pay by link on a consumer’s device, starts as a batch process from an ERP system. They can also come from a CRM application, Credit Management software or other systems. Serrala can quickly make it work however the data gets to us, taking care of all the IT details of the end-to-end process so you don’t have to.
Serrala Alevate Bill Pay empowers you to speed up innovation and lower cost with an instant omnichannel payment strategy: Request a demo now!
Benefits of Alevate Bill Pay
Why you should choose our pay by link solutions
Improve Customer Experience
Lower DSO and Costs
Cross-Channel Synchronization
Dynamic and Real-time
Any Channel, Any Device
Valuable Contact Moments
Still have questions?
Serrala optimizes the Universe of Payments
for organizations that seek efficient cash visibility and secure financial processes.
Key Features of Alevate Bill Pay
Transactional Messaging
Securely and reliably send and deliver the branded payment requests via any channel. Including orchestration based on address availability, successful delivery and preferences.
Real-time Status Tracking
Track the status of each message and payment (received, opened, clicked, paid) for real-time insights.
Payment Options
Dozens of integrations with online payment methods / providers including 1:1 payouts of credit card payments.
Automated Matching
Accurate payments with the right amount and reference, for improved reconciliation and payment matching.
Customer Stories
FAQ
Below you will find a list of the most important functions offered by our Alevate Bill Pay software:
Integration
Whether you are ready to call our API or can more easily deliver batch export files via SFTP, connecting to our service is very doable. More and more applications already have a direct integration available.
Payment Requests
When you know who needs to pay what by when, we turn that into a pre-packaged transaction that you can distribute in multiple channels with a button or a link. To be paid only once, until the date and time you determined.
Messages
The payment requests are typically wrapped into messages to reach customers in the apps they use every day (and on their mobile). Email, text and chat. Serrala takes care of perfect delivery and layout - as if your brand sent them.
Bank Transfer
Many countries have commercial vendors or cross-bank initiatives for consumers to pay directly from their bank accounts. PayWithMyBank with Verified ACH in the U.S., while Europe has Trustly, Sofort, EPS, iDEAL and others. We will gladly explain the options and benefits.
Cross-channel payment requests
A payment request can be offered across multiple channels simultaneously or over time. First an email and then a text, with a live copy in the client portal and the Customer Contact system. Status is synchronized everywhere in real-time.
Cards & Wallets
Next to payment methods close to bank accounts, we also support debit and credit cards, Paypal, local methods like Bancontact in Belgium, and more. Let us recommend a Payment Service Provider or plug into your existing one(s) - we'll hook you up eiter way.
Recurring payments
Every brand wants to offer subscriptions these days, with consumers signing a mandate for direct debit or authorizing their card for autopay. Serrala sets you and them up based on a country's models, and also follows up failed payments with reminders.
Add a PDF to a message
Serrala lets you add a PDF to a message or make it available (password-protected) on the landing page. You can also get a live PDF copy of sent emails for your own archive, or the customers' on their client portal.
Snooze option
If customers don't pay you can automatically send them a preminder via the same or a different channel. Or, you let them choose from the initial email with our new Snooze feature. It gives the customer some time, but also peace of mind with a timely reminder.
Real-time tracking
Track the status of every payment request in real-time, and know instantly when someone paid - even if the money still takes a day or two to make it to your account. Depending on the payment method, you can act straight away, for last-minute or last-chance service.
Dynamic options
Our emails and Pay Now buttons change color when they are paid or expired, and thus from request to receipt. But they can also show a current price, or reveal a QR code after (fast) payment. The possibilities are endless.
Reporting
Serrala knows whether payment requests were received, opened, clicked and paid. You can see and leverage this valuable behavioral data in our dashboard, use it with PowerBI, or ingest via API or SFTP for usage in your own systems.
Learn more about Serrala Alevate Bill Pay software.
The Serrala Alevate Bill Pay software runs on Microsoft Azure, with data stored on the preferred side of the Atlantic Ocean. You can connect to it via API (REST or SOAP) or via SFTP exchange of batch files. Our ISO27001-certification shows we handle customer data carefully, something we also formalize for European GDPR compliance through Data Processing Agreements.
We have off-the-shelf integrations with many source systems on one end, and payment service providers (if needed) on the other. When we then start sending out payment requests, we make sure that those emails and text messages are secure, arrive, and look great on every device. We will be glad to tell you more about it.
Learn more about Serrala Alevate Bill Pay software.
Many Payment Service Providers can generate a payment link by now. That does not a solution make, if you are a biller and need to consistently reach (hundreds of) thousands of people with bills and reminders from your IT systems, across channels, with a branded experience, an evolving set of payment options, smooth reconciliation and many small but crucial details in between. We have been doing this for a living for over a decade, every year enabling billions of euros in payments by reaching millions of people in over 20 countries on behalf of hundreds of billers. Our versatile tooling lets you easily add and expand use cases over time, while for example taking care of email renderability, deliverability, bounce handling and more.