Customer Friendly Bill Presentment, Payment & Collections Solution
Fast, accurate and cheaper customer payments enabled through great customer experiences: with our bill payment solution 'Alevate Bill Pay', your business can optimize the smooth collection of any payment not happening automatically. How you let people deal with bills, reminders, promises-to-pay or failed direct debits affects both your finance operations and your brand reputation. Hundreds of companies use our bill payment solution to get it right.
Bill Payment Made Easy: Reach Your Customers Via Any Channel
Benefit From Our Powerful Bill Payment Solution
Reduce Your DSO and Collection Costs
Go paperless and lower DSO by 1-2 days and reduce time to pay by 8-10 days, bringing down collection cost by 30-50%
Embrace Perfect Payment Matching
Benefit from 100% payment matching through our payment links. Reduce the manual effort required to match or manage exceptions
Boost Your Customer Satisfaction
Improve the payment experience: increase your Customer NPS by up to 20% and reduce waste calls to contact center by 10%
Reduce Payment Fees and Complexity
Move from complex payments with high card fees to fixed-fee direct account-to-account payments with PSD2 / Open Banking
Improve Your Billing Process Today With Our Bill Payment Solution
Single Point of Integration
Mix, match, add or change payment methods and providers over time, without changing your systems, processes and channels
Cross-channel delivery
Deliver invoices or reminders across a variety of channels, combining messages, portals or apps, giving your clients choice, clarity and consistency
Branded messaging & payments
Deliver all communications via our solution with your company branding to build trust and improve your customers’ payment experience
Make Your Customer Payment Journey Fast & Easy
Targeted Payment Requests
Transactional Messaging
Online Payment Methods
Real-time Status Tracking
Automated Matching
Our Solutions Drive Customer Success
Achmea: The multi-line insurer standardized all online payment connections through a centralized center of excellence, now reaching customers through email, SMS, chat, portal, app & more while also improving onboarding, billing, and reminders
Achmea
ONVZ
Discover how ONVZ, a Dutch health insurer covering medical expenses, improved payment collections and better customer experience with one solution.
Kingpolis
Read how Kingpolis, a leading bike insurer in The Netherlands, lowered its DSO, paper, and printing costs by using Serrala payment requests.
FAQ
A Bill Presentment & Payment solution empowers finance departments to speed up innovation and lower cost with an instant omnichannel payment strategy. It Improves processes across all global locations and departments to provide customers with a seamless online payment experience. It can track the status of every message and payment in real-time to enable immediate service. A Bill Presentment & Payments solution can have instant fulfillment to a last chance reminder so customers can avoid suspension of service. And it enables faster and smarter follow-up of unpaid bills.
Learn more about Serrala Alevate Bill Pay software.
• Instant payment during a WhatsApp chat conversation
• QR link to online payment on paper bills and reminders
• Follow up failed autopayments with digital payment requests
• Live copies of email bills in the client portal
• Dynamic emails for real-time pricing
• Automated dunning flows per email and SMS
• Automatic pre-reminders via SMS text message
• Eliminate MOTO payments from the call center
• Offer emails on rebates or special pricing quotes with deadlines from your site
• Leverage contact moment for upselling or data enrichment
Learn more about Serrala Alevate Bill Pay software.
Call it a bill, statement of purchase, an IOU or something else. Too often an invoice is still simply a piece of paper or pdf that requires the customer to copy and paste details. This leads to postponement, errors, and lack of clarity about the payment status. From now on, present easy to pay transactions with prefilled details that the customer can easily pay with card, ACH, Paypal or other online payment methods.
With the aim of making paying easier than postponing, and using that experience as a valuable contact moment. Offer more convenience while collecting behavioral customer data to help optimize your strategies over time.
Learn more about Serrala Alevate Bill Pay software.
Yes. Our payment links reach millions of people via many different channels, on behalf of the billers who use our services. They all link to a payment page with a unique URL for that particular transaction. Now, billers and (banking) partners can choose and use their own domain for those payment pages. This enables a more seamlessly branded experience, also improving consumer trust in the end-to-end flow.
Learn more about Serrala Alevate Bill Pay software.