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Merck KGaA

Success Story

Digital Order-to-Cash Management in SAP

By introducing a comprehensive Order-to-Cash solution encompassing credit and risk management as well as collections and disputes, Merck has largely automated its credit and receivables management, establishing efficient, secure and robust business processes. Not only has Merck significantly reduced processing time, it has also improved transparency and now meets central KPIs. An end-to-end approach (credits, collections and disputes from a single source) made it possible to ensure the same level of quality throughout almost the entire O2C process.

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