Collections and Disputes
Reduce DSO and improve working capital with the most comprehensive solution for collections, deductions, and disputes. Best-practice strategies, AI collections scoring, intelligent process automation, and a compelling user experience empower you centralize and standardize processes and improve customer engagement
Digitize Your Payment Collection
Collections
Succeed with best practice debt recovery strategies and AI powered collections scoring
Disputes and Deductions
Resolve disputes and deductions faster and improve customer experience
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Factoring
Automate, monitor and improve your entire factoring process from onboarding to selling
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External Collections
Optimize collaboration with external debt collectors and ensure successful debt recovery
Value Adjustment
Correctly assess the value of your debt portfolio and achieve clarity on your recovery potential
Collections
Succeed with best practice debt recovery strategies and AI powered collections scoring
Disputes and Deductions
Resolve disputes and deductions faster and improve customer experience
Read more
Factoring
Automate, monitor and improve your entire factoring process from onboarding to selling
Read more
External Collections
Optimize collaboration with external debt collectors and ensure successful debt recovery
Value Adjustment
Correctly assess the value of your debt portfolio and achieve clarity on your recovery potential
Accelerate Your Debt Collection
Drive Collections Efficiency with Automation
Achieve automation rates of 85+ % and increase debt collections efficiency by 50+ % while reducing time-consuming manual tasks
Reduce DSO and Increase Liquidity
Lower DSO and increase cash through effective collections and quicker resolution of dispute and deduction cases
Speed Up Deduction Coding Time
Reduce deduction coding time by 60% through automatic capture and processing of customer data from various sources and formats
Minimize Your Dispute Case Volume
Faster data capture, central visibility, and more efficient processing and collaboration reduces dispute case volume by up to 20%
Automate Your Collection Management and Dispute Processes
Automation from End to End
Rely on the most comprehensive automated collections offering with established best practice collection strategies and dispute resolution measures
Intelligent integration
Trust in 20+ years of experience in AR automation. Our history of expertise and innovation powers our tried-and-tested consulting best practices
Speed up process times
Deploy a collections and disputes solution in days not months with our market-approved plug-and-play approach and strong global and regional support
Empower AR with Technology
AI Collections Scoring
Digital Collections File
Optimize Dispute Resolution
Intelligent Data Capture
Transparency on every level
Customer Success
Merck did not only reduce processing time significantly, in addition transparency has been improved and central KPIs are now being met. By means of an end-to-end approach (credit, collections and disputes from a single source), it was possible to ensure the same quality level along almost the entire O2C process.
MERCK
Zoetis
Discover how Zoetis partnered with Serrala to optimize their global order-to-cash process and achieved remarkable results.
Merck KGaA
By introducing a comprehensive Order-to-Cash solution Merck has largely automated its credit and accounts receivable management.
The Hackett Group
Develop an understanding of the performance levels achieved and capabilities adopted by The Hackett Group.
FAQ
Collections management refers to the process of efficiently and effectively managing the collection of outstanding payments from customers or clients. It involves activities such as invoice tracking, payment reminders, and escalation procedures for overdue accounts. Collections management is crucial for financial departments as it helps improve cash flow, reduces bad debt, and ensures timely receipt of payments. By implementing an effective collections management system, organizations can optimize their revenue collection processes and maintain healthier financial stability.
Disputes management software plays a key role in streamlining the resolution of disputes by providing a centralized platform to manage and track dispute cases. It enables efficient collaboration among various stakeholders, such as sales teams, customer service representatives, and finance departments. By leveraging disputes management software, organizations can enhance customer satisfaction, reduce dispute resolution times, and improve overall efficiency in handling disputes. Additionally, via reporting, identifying key improvement possibilities in the different process steps, that can lead to reducing the number of disputes.
Implementing an integrated collections and disputes management solution offers several benefits for financial departments:
• Proactively manage overdue receivables by optimizing collections processes
• Reduce collection costs and bad-debt write-offs
• Automate escalation of open items
• Speed up collection processes and dispute escalations with intelligent automation
• Communicate using powerful conversation sharing functions
• Use a strong Microsoft Word integration for creating various correspondences
• Collaborate quickly and effectively with colleagues and other departments on customer accounts
• Configure alert profiles to effectively monitor your collection measures
• Initiate legal dunning procedures and support the litigation processes with a complete audit trail of interactions with the customer
• Integrate external service providers such as professional collectors, law firms or factoring companies into existing collections processes