Customer-Engaging Disputes and Deductions Management
Dispute Controls is an SAP-embedded solution for receivables-related disputes and deductions. It enables you to immediately react to customer complaints and have all the necessary information about the customer at our fingertips. You can resolve conflicts with customers quicker, improve documentation and easily provide evaluation of the entire dispute resolution process for subsequent audits. With Dispute Controls for SAP you can:
- Speed up and improve your dispute resolution with intelligent automation, eliminating manual steps and errors for less DSO and happier customers
- Retrieve and process debit notes/memos and dispute receipts automatically with our AI-powered and self-learning capturing technology without losing time with manual files or e-mail processing
- Create a positive experience for your customers, even in case of complaints and conflict by offering a self-service portal, simplifying and standardizing communication and engagement
Maintain customer loyalty and secure buyers for future sales by improving engagement and putting customer orientation at the heart of your dispute and deduction management.
Learn more about Dispute Controls in our product sheet below.