Merck KGaA

Digital Order to Cash Management in SAP

By introducing a comprehensive Order-to-Cash solution that covers credit and collections management as well as complaints and dispute cases, Merck has largely automated its credit and accounts receivable management and thus established efficient, secure and robust business processes. Merck did not only reduce processing time significantly, in addition transparency has been improved and central KPIs are now being met. By means of an end-to-end approach (credit, collections and disputes from a single source), it was possible to ensure the same quality level along almost the entire O2C process.