Request to Pay
Transform how customers can pay you: Reach consumers and small businesses for onboarding, billing or reminders via any channel for immediate online payment with any method or provider. Streamline reconciliation, improve cash flow, optimize each interaction and speed up your innovation roadmap in online payments.
Reach Your Customers Anytime Via Any Channel
Easy Request to Pay and Faster Online Payments
Reduce Your DSO and Collection Costs
Go paperless and lower DSO by 1-2 days and reduce time to pay by 8-10 days, bringing down collection cost by 30-50%
Embrace Perfect Payment Matching
Benefit from 100% payment matching through our payment links. Reduce the manual effort required to match or manage exceptions
Boost Your Customer Satisfaction
Improve the payment experience: increase your Customer NPS by up to 20% and reduce waste calls to contact center by 10%
Reduce Payment Fees and Complexity
Move from complex payments with high card fees to fixed-fee direct account-to-account payments with PSD2 / Open Banking
Single Point of Integration
Mix, match, add or change payment methods and providers over time, without changing your systems, processes and channels
Cross-channel delivery
Deliver invoices or reminders across a variety of channels, combining messages, portals or apps, giving your clients choice, clarity and consistency
Branded messaging & payments
Deliver all communications via our solution with your company branding to build trust and improve your customers’ payment experience
Make Payments Fast, Easy & Intuitive
Targeted Payment Requests
Transactional Messaging
Online Payment Methods
Real-time Status Tracking
Automated Matching
Customer Success
Achmea
The multi-line insurer standardized all online payment connections through a centralized center of excellence, now reaching customers through email, SMS, chat, portal, app & more while also improving onboarding, billing, and reminders
10 Mio
Customers consistently reached
M7 Group
The European digital TV channels provider delivers its bills and reminders to Serrala for automated intelligent cross-channel orchestration and delivery as payment requests with different online payment options
Up to 100%
Streamlined operations
FAQ
A Request to Pay solution empowers finance departments to speed up innovation and lower cost with an instant omnichannel payment strategy. It Improves processes across all global locations and departments to provide customers with a seamless online payment experience. It can track the status of every message and payment in real-time to enable immediate service. A RTP solution can have instant fulfillment to a last chance reminder so customers can avoid suspension of service. And it enables faster and smarter follow-up of unpaid bills.
• Instant payment during a WhatsApp chat conversation
• QR link to online payment on paper bills and reminders
• Follow up failed autopayments with digital payment requests
• Live copies of email bills in the client portal
• Dynamic emails for real-time pricing
• Automated dunning flows per email and SMS
• Automatic pre-reminders via SMS text message
• Eliminate MOTO payments from the call center
• Offer emails on rebates or special pricing quotes with deadlines from your site
• Leverage contact moment for upselling or data enrichment